Terms & Conditions

1.  Shipping and Insurance

Although most orders are shipped within 3 business days, in extreme circumstances shipment may take up to thirty (30) days from completed payment, depending upon the manner of delivery.

All shipments are fully insured for their sale value. In the case of a lost package, we must be notified within thirty (30) days from the ship date of your order. Should anything happen while your package is in transit to you, you might be permitted to claim coverage under our insurance policy provided that you directly receive the package from the common carrier. Neither we nor our insurance company, accept (nor we specifically disclaim) responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature. Nor do we, nor our insurance company, accept (and we specifically disclaim) responsibility if you have given any carrier or delivery service instructions to leave your package with someone else, such as a building manager, neighbor, or a drop-off location such as Mail Boxes, Etc., The UPS Store, or similar third party drop off locations. In any such case, your package will not be covered for insurance by GLINES & RHODES INC. / GR RESERVE or our insurance carrier. If you do not receive the package directly from the common carrier, you agree to take all reasonable actions to assist in recovery of the package, including but not limited to filling out reports (and/or police reports) and providing all information needed or that may be requested to assist in recovery of the package. If you do not fully cooperate in recovery efforts, neither GLINES & RHODES INC. / GR RESERVE nor our insurance company or carrier will have any liability to you.

When we ship to you, if products are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion, and GLINES & RHODES INC. / GR RESERVE shall have no further responsibility or liability to you. If there is any disruption in the delivery of a package to you, you agree to cooperate with us in any investigation or claim process and to take every reasonable action requested of you in the process. Failure to fully cooperate will jeopardize coverage that may be provided to you.

Any issues or problems with a shipment MUST be reported within 2 business days, else GLINES & RHODES INC. / GR RESERVE may have to refute any claims.

2. Taxes and Duties

All fees quoted herein and on the GLINES & RHODES INC. / GR RESERVE website are exclusive of sales tax. Sales tax may be collected on our products. It is the Customersresponsibility for all taxes and duties, including Value Added Taxes (VATs) or any handling fees occurred by customs or broker agencies, that may be applicable, depending on the country of import. The Customer, in agreeing to these Terms and Conditions, acknowledges that any taxes or duties, including VATs or any handling fees occurred by the customs or broker agencies, will be the sole responsibility of the Customer and GLINES & RHODES INC. / GR RESERVE will not be held liable for any fees and that the Customer will be responsible for any importation compliance.

3. Return Policy

GLINES & RHODES INC. / GR RESERVE’s return, refund, and exchange policy are limited to Five (5) business days from the date that you received your item. If you find you have received a defective item please contact us at [email protected] and include detailed photos. GLINES & RHODES INC. / GR RESERVE will then assess whether the product is for eligible for a return, refund or exchange.

For approved exchanges, you must follow all instructions provided by us, including packaging the product appropriately. You are responsible for the cost of return shipping and the risk of loss during the return shipment.

4. Returned Shipments

If your order is returned to GLINES & RHODES INC. / GR RESERVE due to your refusal to pay duties or taxes, or if the carrier (for example, Federal Express or UPS) was unable to deliver your order, you agree you are responsible for any return shipping fees, additional duties, or applicable taxes for returning the package back to GLINES & RHODES INC. / GR RESERVE. In addition, if your package is returned to GLINES & RHODES INC. / GR RESERVE, we will not reship your order unless and until we are paid in full for any return shipping costs, duties, taxes we have had to pay or advance for you as well as any subsequent re-ship fees back to you.

International returns on orders are very costly and we strongly suggest making yourself aware of any duties or taxes before packages are shipped to avoid surprises. In addition, we strongly suggest making yourself available to the delivery company so your package is not returned to GLINES & RHODES INC. / GR RESERVE, subjecting you to unnecessary taxes, duties, shipping costs or delays. Delays for GLINES & RHODES INC. / GR RESERVE re-ships could take 4-6 weeks or longer to complete when packages are not received as they should be.

5. Cancellations

Once you have placed your order with GLINES & RHODES INC. / GR RESERVE, you have entered into a binding legal agreement and cannot cancel your confirmed order.

GLINES & RHODES INC. / GR RESERVE reserves the right to refuse or cancel an order for any reason or for no reason at all, regardless of payment method or price confirmation, including without limitation, for orders GLINES & RHODES INC. / GR RESERVE deems questionable or suspicious, for orders GLINES & RHODES INC. / GR RESERVE deems to be a significant risk, when the confirmed price is incorrect, for abrupt movements in the precious metals market, and/or when GLINES & RHODES INC. / GR RESERVE does not receive payment within the allotted timeframe.

GLINES & RHODES INC. / GR RESERVE is not responsible for pricing or typographical errors and expressly reserves the right, in its sole and absolute discretion, to cancel any and all orders placed with respect to such items. In the event of a canceled order, GLINES & RHODES INC. / GR RESERVE will contact you directly with notification of the cancellation and will refund you in full.

6. Pre-Orders

If GLINES & RHODES INC. / GR RESERVE is unable to supply the pre-order for any reason, the order will be refunded in full or exchanged for an equivalent order. Users cannot cancel pre-orders.

7. Confidentiality

You shall hold the existence and terms of all your transactions with GLINES & RHODES INC. / GR RESERVE, including, without limitation, the existence of any disagreement or dispute and the existence and the terms of any resolution thereof, in strictest confidence and you shall not disclose any such information to any person or entity unless (a) such disclosure is required by applicable law or regulation or (b) such disclosure is required by a court or other tribunal of competent jurisdiction. If you become aware that you may be required to make any disclosure of such information, including, without limitation, as a result of the receipt of a subpoena or other compulsory process, you shall promptly notify, in writing, GLINES & RHODES INC. / GR RESERVE and you shall cooperate, in good faith, with GLINES & RHODES INC. / GR RESERVE in obtaining a protective order or other appropriate relief, if any, with respect to such disclosure.

8. Limit of Liability

In no event shall GLINES & RHODES INC. / GR RESERVE or any of its officers, directors, shareholders, employees, distributors, affiliates, subsidiaries, agents or representatives, be in any way liable to you or any party for any direct, indirect, general, compensatory, incidental, special, punitive, consequential or exemplary damages, or any other damages whatsoever, arising from, or relating to, the use of or inability to use the website or the content, materials and functions thereof, or of any linked website, or for any transaction conducted through this website, or any claim attributable to errors, omissions, or other inaccuracies in the website, or any product or service linked to, from or advertised or promoted on the website, or otherwise relating hereto, regardless of whether the same is foreseeable or if GLINES & RHODES INC. / GR RESERVE was advised of the possibility of such damages.

Notwithstanding anything to the contrary contained herein, GLINES & RHODES INC. / GR RESERVE’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to GLINES & RHODES INC. / GR RESERVE for the products.

9. Force Majeure

GLINES & RHODES INC. / GR RESERVE shall not be liable for failing to perform its obligations hereunder because of circumstances reasonably beyond its control. Such circumstances shall include (without limitation) any acts or omissions of any government or governmental authority, natural disaster, act of a public enemy, acts of terrorism, riot, sabotage, labor disputes, power failure, delays in transportation or deliveries of supplies or materials, acts of God, computer failure, hardware failure, telecommunications failure, software failure, failure of Users to cooperate with the reasonable requests of GLINES & RHODES INC. / GR RESERVE, breach of this Agreement by the Customer, and any other events reasonably beyond the control of GLINES & RHODES INC. / GR RESERVE.

10. Fraud

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including, without limitation, information that will be used to locate and identify individuals committing fraud or If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.  We might be required to gather further information such as Government ID, Bank Proof or Proof of Address.

11. Indemnity

You agree to indemnify and hold GLINES & RHODES INC. / GR RESERVE, its officers, partners, directors, managers, members, shareholders, distributors, affiliates, subsidiaries, sponsors, advertisers, licensors, employees, agents, representatives and independent contractors, harmless from any loss, liability, damages, claim, actions, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website in violation of this Agreement and/or arising from any use of this Website

12. Privacy

Use of this Website is subject to the terms of our Privacy Policy, which is hereby incorporated into and made part of these Terms and Conditions. Please carefully review our Privacy Policy. By using this Website, you agree to be bound by the terms of our Privacy Policy. We reserve the right, and you authorize us, to use information regarding your use of this Website, account registration, and any other personal information provided by you in accordance with our Privacy Policy.

Investment Advice

GLINES & RHODES INC. / GR RESERVE has not offered or given and will not provide any investment advice in connection with any transaction and has not offered or given any opinion with respect to the suitability of any transaction made or which might be made by the User.

The User warrants that GLINES & RHODES INC. / GR RESERVE has not offered or given any investment advice to Users in connection with the products and services offered by GLINES & RHODES INC. / GR RESERVE. In addition, GLINES & RHODES INC. / GR RESERVE has not given User any opinion with respect to the suitability of any of its products or services for User.

13. Export Compliance

Each product that GLINES & RHODES INC. / GR RESERVE sells is subject to all United States export laws. Therefore, no products may be exported or re-exported into, or to a national or resident of Cuba, Iran, North Korea, Syria or any country to which the United States has embargoed goods. Additionally, no products may be exported or re-exported to anyone on the United States Treasury Department’s list of specially designated nationals or the United States Commerce Department’s Table of Denial Orders. By ordering through GLINES & RHODES INC. / GR RESERVE, you are agreeing to abide by these restrictions.

14. Termination

Either GLINES & RHODES INC. / GR RESERVE or you may terminate these Terms and Conditions, for any reason, including convenience, with or without cause, at any time by written notice to the other party.  The termination of these Terms and Conditions shall not affect the rights and the obligations of GLINES & RHODES INC. / GR RESERVE or you with respect to the period prior to the date of termination.